Investing in the Future of Our Community
As a municipally owned utility, JEA is guided by a simple commitment to serve the public good. We operate not for profit, but for purpose: to strengthen our community and provide the safe, reliable electric, water, and wastewater services our customers depend on every day.
Serving Today. Preparing for Tomorrow.
JEA provides essential utility services to more than one million people across Northeast Florida. Serving our customers means more than meeting today’s needs. It means continuously improving our systems, investing in infrastructure and technology, and preparing for the growth and changing needs of our community.
Our focus includes:
- Modernizing aging infrastructure
- Expanding water and energy capacity to support growth
- Strengthening system reliability and resilience
- Advancing sustainability initiatives
- Meeting state and federal regulatory requirements
- Implementing new technologies to improve service and efficiency
- Providing programs and tools that help customers manage their accounts and usage
2026 Rate Adjustment
On June 30, 2026, the JEA Board of Directors approved a rate adjustment that will support the continued investments needed to provide safe and reliable utility services and meet the needs of our growing community.
What to Expect
The adjustment will take effect on October 1, 2026. Impacts will vary by customer depending on services, meter size, and usage.
Below are estimated monthly impacts for customers at the usage levels shown:
- Residential water and sewer: Customers using 6,000 gallons per billing cycle may see an average increase of $5.82 per month.
- Residential electric: Customers using 1,000 kWh per billing cycle may see an average increase of approximately $3.02 per month.
- Small commercial electric: Customers using 6,000 kWh per billing cycle may see an average increase of approximately $7.96 per month.
Tools and Resources to Manage Your Usage and Account
JEA offers programs and solutions to help customers manage their services, usage, and monthly expenses. From free efficiency programs and incentives to flexible billing and payment options, we offer resources designed to meet a variety of customer needs
Programs and Tools to Help You Save
Free Efficiency and Irrigation Assessments: Schedule a free assessment to learn ways to conserve energy and water at your home.
Free Efficiency Kits: Receive free home energy and water-saving products, including upgraded lighting, water-saving fixtures, and weatherization tools.
Efficiency Rebates: Save on the upfront cost of efficiency upgrades and over time through reduced usage.
Usage Tools: Track your usage and compare bills with our online account tools.
Usage Alerts: Receive notifications when your usage reaches a set threshold or amount.
Bill Management Options
Bill Management: Choose how you receive and pay your bills and explore payment programs that can help you manage your monthly payments.
Payment Extensions and Arrangements: Payment options if you need extra time to pay your bill.
Financial Assistance: If you need additional assistance, we can connect you with community resources that may provide food, financial assistance, employment, housing and/or medical assistance.
Beyond Rates: What Affects Your Bill
The rates you pay for electric, water, and sewer services are one of many factors that determine your monthly utility bill. Each month, your total bill may also be affected by:
- Energy and water usage
- Outside temperatures
- Length of your billing cycle
- Applicable city and state taxes collected by JEA and passed through to the appropriate government agencies
Understanding the other causes of bill fluctuations can help explain why your bill may vary from month to month, even if your routine remains the same.
Building the Infrastructure Our Community Depends On
Across Northeast Florida, JEA is investing in projects that strengthen the systems our community depends on. These investments are designed to improve reliability and resilience, meet future demand, protect natural resources and support the region’s long-term needs.
SJRPP Combined Cycle Facilities
The new facility will provide more efficient and reliable energy generation to meet the growing demands of our region.
H2.0 Purification Center
We're advancing a more sustainable water future through advanced water purification technology.
Buckman Wastewater Plant Improvements
Improvements at the Buckman facility will help strengthen critical infrastructure and support water reliability across our community.
Learn more about JEA's major projects
Managing Costs Responsibly
As we make necessary investments in our systems, JEA continues to identify opportunities to manage costs, improve efficiency, and deliver value for our customers.
Strategic Financial Management
- More than $90 million saved through natural gas hedging strategies since FY19
- Approximately $12 million in annual savings through natural gas prepayment agreements
- Approximately $56.7 million in savings through debt refinancing and debt risk reduction efforts
Smarter Project Delivery
- More than $30 million in avoided costs through value engineering and project redesigns
- More than $2 million in annual sales tax savings through owner-direct purchasing strategies over two years
Operational Improvements
- Savings generated through technology optimization, fleet maintenance improvements, construction efficiencies, and process improvements across our utility operations
External Funding
- More than $21 million in grant funding secured to help offset project costs and reduce impacts to customers