- About
- 2021.02.17 JEA Announces New Leadership Team
- 2021.03.11 JEA Receives First Place Safety Award from Florida Municipal Electric Association
- 2021.06.15 JEA Names Theodore B. Phillips Chief Financial Officer
- 2021.07.13 JEA Announces New COO and VP of Financial Services
- 2021.08.17 JEA Builds Out Leadership Team with Hiring of Chief External Affairs Officer
- 2021.09.15 JEA Names New Chief Information Officer, VP of Technical Services
- 2021.09.30 Ricky Erixton, JEA Vice President of Electric Systems, Named to SERC Reliability Board of Directors
- 2021.09.30 Ricardo “Rick” Morales III Appointed to JEA Board of Directors
- 2021.11.03 JEA Receives Statewide Recognition for Programs that Build Community
- 2022.01.06 JEA Names its First Director of Diversity, Equity & Inclusion
- 2022.01.07 JEA Reducing Carbon Emissions with Closure of Plant Scherer Coal-fired Unit
- 2022.01.17 Statement on Holiday Road Sewer Overflow
- 2022.01.27 JEA Names Mark Stultz Vice President, Communications
- 2022.02.11 JEA Honored as Outstanding Utility by Florida Urban Forestry Council
- 2022.04.08 Steven Selders Promoted to JEA Vice President, Application Delivery and Enterprise Architecture
- 2022.04.26 JEA Managing Director & CEO Jay Stowe, Appointed to Electricity Subsector Coordinating Council
- 2022.06.01 JEA Partnering with Customers to be Ready for 2022 Hurricane Season
- 2022.06.08 JEA Announces Next Generation of Customer Experience Delivery
- 2022.06.13 JEA Presents Environmental Stewardship Award to Evoqua Water Technologies
- 2022.07.26 JEA to Suspend Electric, Water Disconnections During Peak of Summer Heat
- 2022.08.27 Precautionary Boil Water Advisory Remains in Effect for Sandalwood Area as JEA Continues Testing
- 2022.08.28 JEA Lifts Boil Water Advisory for Sandalwood Area
- 2022.09.26 JEA Prepares for Hurricane Ian, Response Procedures in Place
- 2022.09.27 JEA Prepared to Respond to Hurricane Ian Impacts
- 2022.09.28 JEA Welcomes Mutual Aid Response to Hurricane Ian
- 2022.09.29 JEA Crews Restoring Power Throughout Jacksonville
- 2022.10.03 JEA Names Pedro Melendez Vice President, Planning, Engineering & Construction
- 2022.10.20 JEA Honors Local Agency Partners for Their Work in the Community
- 2022.11.04 JEA Receives Statewide Recognition for Community Work in Northeast Florida
- 2022.11.08 JEA Prepares for Subtropical Storm Nicole
- 2022.11.11 All Storm Restorations Continue Today; JEA to Lift Limited Emergency Operations
- 2022.12.12 JEA Women's, Men's Teams Win Top Honors at Statewide Water Competition
- 2022.12.20 JEA Offers Tips in Advance of Severe Cold Weather
- 2022.12.24 JEA Offers Tips During Severe Cold Weather
- 2023.01.10 JEA Receives Statewide Recognition for Mutual Aid Work
- 2023.03.06 JEA Receives Statewide Recognition for Safety
- 2023.03.07 New JEA HQ Customer Center to Open April 10
- 2023.04.06 JEA Lineworkers Earn Top Honors at International Lineman’s Rodeo
- 2023.04.25 Community Invited to May 25 Public Forum on Northeast Florida’s Energy Future
- 2023.05.01 JEA Receives Recognition for Commitment to Urban Tree Management
- 2023.05.18 JEA's Long-Range Clean Energy Plan Available to Public
- 2023.05.26 JEA Ready for 2023 Hurricane Season, Offers Tips to Help Customers Prepare
- 2023.06.05 Helen Materazzi Named JEA Vice President, Organizational Effectiveness
- 2023.06.14 JEA Upgrading Water Meters for All Customers
- 2023.06.15 JEA Crews Heading to Tallahassee to Assist with Storm Restoration
- 2023.06.26 JEA Presents Environmental Stewardship Award to 29 Local Companies
- 2023.07.14 JEA Launches Fleet Vehicle Electrification Program
- 2023.08.22 JEA Issues Precautionary Boil Water Advisory for South Philips Highway and Nocatee Area, Encourages All Customers to Conserve
- 2023.08.22 Chief Human Resources Officer, VyStar Credit Union
- 2023.08.23 Precautionary Boil Water Advisory Remains in Effect for South Philips Highway, Nocatee Area, JEA Continues to Encourage All Customers to Conserve
- 2023.08.24 JEA Lifts Precautionary Boil Water Advisory for South Philips Highway, Nocatee Area
- 2023.08.28 JEA Prepares for Tropical Storm Idalia Encourages Customers to Be Ready
- 2023.08.30 JEA Responding to Customers Due to Hurricane Idalia
- 2023.11.15 JEA Receives Top Ranking in 2023 Business Satisfaction Survey by J.D. Power
- 2023.11.07 JEA Receives Statewide Recognition for Programs That Enhance the Community
- 2023.11.20 Juli Crawford Promoted to JEA Vice President, Enterprise Strategy & Planning
- 2023.11.28 JEA and UNF Advance Sustainable Solutions at Lab Opening
- 2024.01.09 Bond Rating Agencies Affirm Strong Financial Status for JEA Water Services
- 2024.01.30 JEA Hosts FMEA Lineman Competition
- 2024.01.31 JEA Honored with Statewide Award for Mutual Aid Assistance
- 2024.02.26 JEA Lineworkers Earn Top Prizes at Florida Lineman Competition
- 2024.04.08 Kim Wheeler Names JEA Vice President Operations Support
- 2024.04.15 JEA Board Names Vickie Cavey Interim Managing Director and CEO
- 2024.04.23 JEA Launches Project to Expand Existing Lead Pipe Safeguards
- 2024.04.25 JEA to Provide Concierge Service for Customers Exploring Rooftop Solar
- 2024.05.08 Two JEA Leaders Promoted to New Roles
- Strategic Focus and Core Values
- Corporate Headquarters
- Benefits of Public Utilities
- History
- Real Estate Services
- Community Impact
- Keeping Your Bill Affordable
- Home
- About
- Media Relations
- 2016.01.13 JEA Soars in J.D. Power Business Customer Satisfaction
JEA Soars in J.D. Power Business Customer Satisfaction
2016-01-13
Jacksonville, FL - In a J.D. Power study released this week, business customers have ranked JEA the “Highest Customer Satisfaction With Business Electric Service in the South among Midsize Utilities.”
The study is based on responses from business customers during the 2015 calendar year and measures satisfaction among business customers of midsize electric utilities in the south, including: Arkansas, Florida, Louisiana, Mississippi, New Mexico, Oklahoma, South Carolina, , Tennessee and Texas.. Overall satisfaction is examined across six factors. JEA achieved the highest score in all six study factors, which includes: Power Quality & Reliability, Corporate Citizenship, Price, Billing & Payment, Communications, and Customer Service.
JEA tied for the highest overall study score of 754, which is 50 points above the industry average of 704. In addition to the Award, the rankings for JEA were the highest among Florida utilities surveyed. Satisfaction is calculated on a 1,000-point scale.
“Communication and corporate citizenship are important to businesses,” said John Hazen, director of the energy practice at J.D. Power. “Providers are doing a better job of proactively communicating with their business customers not only during an outage, but also on a regular basis to keep them informed of things such as energy programs offered, and to gather customer feedback.”
"Three years ago, the JEA Board and I set very ambitious goals and embarked on a mission to improve customer satisfaction," said JEA CEO and Managing Director Paul McElroy. "This is a demonstration of the hard work and dedication of our more than 2,200 employees, who have risen to the challenge. JEA is committed to providing safe, reliable and cost-effective service to our customers 24 hours a day, seven days a week."
"The Board is thrilled with the direction JEA is taking," said Board Chair Tom Petway. "Under Paul’s leadership, that JEA has risen to the very top in customer satisfaction, from the very bottom, in just three years is remarkable. J.D. Power sets the standard, and we not only plan on meeting it, but improving every year."
“We are thankful to our business customers, who have acknowledged the Herculean effort made by all of our employees to make JEA a true asset to our community and an industry leader,” explained JEA Chief Customer Care Officer Monica Whiting. “Likewise, we thank our customers for their invaluable input, which was the beginning of our road map to change. The story is far from over. We continue to strive to improve and maintain the momentum.”
Since 1968, J.D. Power has been conducting quality and customer satisfaction research based on survey responses from millions of consumers worldwide. With high consumer brand recognition and confidence, the company is ranked as one of the top global and U.S. research companies.
JEA is the eighth-largest community-owned electric utility in the United States and one of the largest water and sewer utilities in the nation providing electric, water and sewer service to residents and businesses in northeast Florida.
Category:
- corporate
- customer
- electric
Related Links
-
Electric Systems
JEA is proud of its Electric System and its reputation as one of the nation’s exemplary municipal service providers. Our existing generation capacity is 3,747 MWs and our generation fleet contains a diverse resource mix.